We have updated our COVID-19 Travel Requirements. Please click HERE for more details.

COVID-19 Travel Requirements

Further information below on Air Chathams new COVID-19 travel requirements for all travelers using our service.

Last Updated: 8am, Thursday November 18th 2021

Air Chathams will require proof of vaccination or a negative COVID-19 test for all travelers using our service. This policy will be introduced as soon as New Zealand moves the new COVID-19 protection framework in the upcoming weeks.  

Customers will be expected to travel with a physical or digital copy of their COVID-19 Vaccination Certificates (CVCs). If customers do not have a CVC they must have proof of a negative COVID-19 test from within 72 hours of departure.

Please note this policy does not apply to children under 12.
 


I have a medical exemption and do not require a COVID-19 vaccination, can I still fly with Air Chathams?

Yes, however you will need to provide proof of a negative COVID-19 test taken at least 72 hours prior to your departure.

How will you know if passengers are fully vaccinated?

We will be checking your COVID-19 vaccination certificate at check-in.

What if I leave my COVID-19 Vaccination Certificate at home?

Your COVID-19 Vaccination Certificate (CVC) should be available in both physical and digital format. It is the responsibility of our passengers to remember to bring their CVC with them to check-in. If you forget and cannot provide a digital copy you will not be allowed to board your flight.

Will you accept international COVID-19 vaccination certificates?

No. Our passengers must have a New Zealand issued COVID-19 Vaccination Certificate (CVC) or proof of a negative COVID-19 test taken 72 hours prior to departure.


I don’t want to get vaccinated, but I still need to be able to travel with Air Chathams. What do I do?

Air Chathams strongly believes that full vaccination is one of the best tools to preventing the spread of COVID-19. In the circumstance that we have unvaccinated passengers they must provide proof of a negative COVID-19 test taken a minimum of 72 hours prior to departure.

How do I show proof of a negative COVID-19 test?

Air Chathams will accept proof of a negative COVID-19 test result in the form of a text message or a letter from a medical professional. It can take between 24 and 72 hours to receive a COVID-19 test result. If you require a negative test result you should plan your test as soon as possible within 72 hours of departure, as you will not be permitted to board your flight if you have not received your result.

Vaccines are great, but what other ways will Air Chathams mitigate the risk of COVID-19?

We have specific COVID-19 mandatory controls in place to help protect our staff and customers from COVID-19. 


What is Air Chathams doing to protect my medical privacy?

Air Chathams has a robust privacy policy in place applies to personal information about you that we collect, use and otherwise process regarding your relationship with us as a client, customer or potential customer. Please ensure that you read this Privacy Policy in its entirety before submitting personal information to us. 

What happens if I book my ticket and receive a positive COVID-19 test?

We recommend booking a fare type which allows full refunds in this circumstance, such as our full economy fare. Air Chathams will endeavour to work with our customers to either refund or credit their bookings if a positive COVID-19 case arises.

I live on the Chatham Islands and getting proof of a negative COVID-19 test 72 hours before my departure will be difficult. What are my options?

We have provided an extension for our passengers departing the Chatham Islands. Proof of a negative COVID-19 test from within 7 days prior to departure will be accepted if these passengers cannot show proof of a COVID-19 vaccination certificate.


Our Chatham Island schedule has returned to normal. 

If you are looking for further details on our flights to and from Chatham Island please visit our Flight Schedules page found HERE
 

Chatham Islands 

Our Te One office team are back at full capacity so please call 03 3050 209 for booking enquiries including freight. 

Or feel free to book freight using the following link: bit.ly/chtcargo

We thank you for your patience and support through the Alert Level changes and look forward to getting back to business.


Mainland New Zealand 
(Whakatāne, Whanganui, Kāpiti)

The Auckland Region is at Alert Level-3 Step 2. Due to this, services to/from Auckland are suspended until at least Wednesday December 15th 2021. We will keep you updated and informed as we progress into the new COVID-19 Protection Framework. 
 

Norfolk Island

With the trans-Tasman bubble currently paused, we've made the decision to cancel flights through until 27/01/2022.

If the trans-Tasman bubble re-opens sooner, we'll look to resume flights then. 

What can you expect when we are in the new COVID-19 Protection Framework?
  • Ensuring external information sources for our actions are authentic and valid via NZ Government, Ministry of Health; Trade and Travel advisory services including operating within the Civil Aviation Rules.
  • Reducing the risk of infection for all our Passengers and subsequently to our Employees.
  • Reducing the risk of infected or suspected infected persons entering our operational site or aircraft.
  • Robust protocols and procedures to assist in the event of Contact Tracing
  • Safe Operating Practices and Behaviours that ensure COVID-19 risks of infection remain low.
  • COVID-19 PPE and Hygiene procedures being implemented for passengers and Air Chathams Employees.
Flight Credits

If you purchased a Full Economy fare, this will be refunded. If you purchased a Thrifty or Saver fare, these tickets will held as credit (EMD) for 12 months from the date of travel. 

Our Reservations Team (Gray, Nick and Adrian) are experiencing a large volume of enquiries, so there may be a delay in replying to you. 

If your enquiry is not urgent, we'd encourage you to email. We apologise for any inconvenience caused.

The team at Air Chathams.